As our items are usually in stock, we aim to process your order within 1 working day. In the event that we have experienced an unusually high demand for an item, which delays delivery, we will email you with a revised delivery date or the option to cancel your order.
UK Delivery (Including Guernsey & Jersey)
All UK orders are sent by Recorded Signed For postal service and are charged at a flat rate of £2.50, regardless of how many items you order. Delivery is usually within 3 - 5 working days. We also offer a next working day delivery service on orders placed before 3:00pm, which is charged at a flat rate of £5. Please note: If our next working day delivery service is selected, orders placed before 3pm on Friday will be delivered on Monday and orders placed after 3pm Friday and throughout the weekend will be despatched on Monday for Tuesday delivery. The required postage service can be selected at checkout.
Delivery To The Following Countries Within EU - Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Gibralter, Greece, Hungary, Iceland, Republic Of Ireland, Italy, Luxenbourg, Malta, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland:
All orders to any of the above countries are charged at a flat rate of £5.50, regardless of how many items are ordered and will require a signature on receipt of the goods. Delivery is usually within 5 - 7 working days. Orders are carried out in sterling and you will be charged in sterling which means the amount you pay will depend on the exchange at the time your order is processed. Please note: we are only able to deliver to the credit card holders billing address and cannot accept any orders to an alternative delivery address outside of the UK.
Delivery To Australia, Canada, Japan, New Zealand & USA
All orders to the above countries are charged at a flat rate of £6, regardless of how many items are ordered and will require a signature on receipt of the goods. Delivery is usually within 7 - 10 working days. Orders are carried out in sterling and you will be charged in sterling which means the amount you pay will depend on the exchange rate at the time your order is processed. Orders may be subject to local taxes & import charges in certain countries which must be borne by you. Chicigirl cannot predict what these charges may be and recommend that you contact your local customs office for information. Please note: we are only able to deliver to the credit card holders billing address and cannot accept any orders to an alternative delivery address outside of the UK
Returns Policy
Chicigirl Accessories maintains a 7 day returns policy should you decide that you are not satisfied with your order. We also accept the return of faulty or damaged items and will refund the full price (excluding postage charges) as long as they are returned to us within 7 working days of delivery in the condition in which they were received - unworn, unused and in their original packaging. We will not refund any goods that have been worn or arrive back to us in any other condition than in which they were received.
Please remember to include your name, address, telephone number and order number to ensure that your refund is dealt with as quickly as possible.
It is always in the customer's interest to retain proof of postage as they are responsible for the goods until they arrive at our premises.
For hygienic reasons, we have a strict no returns policy on all pierced earrings including sets which include pierced earrings.
All returns should be sent to:
Chcigirl Accessories
5 Valley Road
Pemberton
Wigan
WN5 9HD
Lost Goods
Please contact us if you have not received your goods within 7 days of placing your order at shop@chicibirl.co.uk. We will take up the matter with Royal Mail to rectify the situation.
Our Responsibility
Chicigirl cannot be held responsible for any disruptions to services that are beyond our control. Whilst we will do everything in our power to correct any disruption to our service, we do not make any promise that our website or service is entirely error free. We believe that our photographs and description show and describe our products as accurately as possible, however colours of products supplied may differ slightly from appearances online or in any brochure. Chicigirl cannot be held responsible for marginal differences in the products supplied.
Privacy Notice
Under the Data Protection Acts of 1984 and 1998, we follow strict procedures and do not disclose any customer information to third parties other than for delivery purposes. We do not sell, rent or trade your personal information to third parties for marketing purposes.
When you place an order we collect your contact details (name, email address and telephone number) so that we can contact you if there is a problem with your order. We may also monitor usage of our website and customer traffic patterns as this helps us to continually improve our service.
Credit Card Security
Chicigirl accepts all major credit and debit cards including Visa, Mastercard, Switch and American Express through our payment service provider PayPal
All credit card details are secured with 128-bit encrypted sessions and all sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls.
